Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community

Business 2 CommunitySpeech Analytics: How to Improve Customer Service and Boost SalesBusiness 2 Community“The historical piece has primarily been used to improve performance in the contact center,” said Ian Jacobs, Principal Analyst at Forrester Research. “You can find out how agents are doing. Companies are also using … One of the companies leading the …

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Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community