Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community

Business 2 CommunitySpeech Analytics: How to Improve Customer Service and Boost SalesBusiness 2 Community“The historical piece has primarily been used to improve performance in the contact center,” said Ian Jacobs, Principal Analyst at Forrester Research. “You can find out how agents are doing. Companies are also using … One of the companies leading the …

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Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community

MullenLowe creates dedicated group to service underwear brand Sloggi’s global account – The Drum

The DrumMullenLowe creates dedicated group to service underwear brand Sloggi's global accountThe DrumTom Jacobs, head of marketing strategy at Sloggi said: “Our aim is to elevate Sloggi to the world's most revered everyday comfort brand. We selected MullenLowe Group for their strong integrated ideas, and their challenger thinking that resonated with …

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MullenLowe creates dedicated group to service underwear brand Sloggi’s global account – The Drum

Former Twitter VP Katie Jacobs Stanton takes on CMO role at genomics startup Color – TechCrunch

TechCrunchFormer Twitter VP Katie Jacobs Stanton takes on CMO role at genomics startup ColorTechCrunchKatie Jacobs Stanton has accepted the role of chief marketing officer at genomics startup Color. The former Twitter exec left her role at Twitter in February and considered a number of options before landing at the genetics services company. Color was …and more »

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Former Twitter VP Katie Jacobs Stanton takes on CMO role at genomics startup Color – TechCrunch

Ryanair makes cuts to checked baggage fees – Financial Times

Financial TimesRyanair makes cuts to checked baggage feesFinancial TimesKenny Jacobs, Ryanair's chief marketing officer, said the baggage fee reductions form part of this programme, saying that the company would “continue to deliver even more great value for our customers”. In February, the company said it intends to …and more »

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Ryanair makes cuts to checked baggage fees – Financial Times