Speech Analytics: How to Improve Customer Service and Boost Sales – PCMag India

PCMag IndiaSpeech Analytics: How to Improve Customer Service and Boost SalesPCMag IndiaOne of the companies leading the speech analytics ROI revolution is Marchex, a speech analytics tool that is specifically designed to help businesses determine how digital advertising and marketing affects purchases and satisfaction. Essentially …

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Speech Analytics: How to Improve Customer Service and Boost Sales – PCMag India

Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community

Business 2 CommunitySpeech Analytics: How to Improve Customer Service and Boost SalesBusiness 2 Community“The historical piece has primarily been used to improve performance in the contact center,” said Ian Jacobs, Principal Analyst at Forrester Research. “You can find out how agents are doing. Companies are also using … One of the companies leading the …

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Speech Analytics: How to Improve Customer Service and Boost Sales – Business 2 Community